Account frozen due to communication failure

When I changed my name to my married name, I submitted paperwork and fica docs to Standard Bank in the Cresta Branch. <br> When I joined prestige banking two months ago, I submitted all fica documentation again.<br> A month after waiting for new cards, and having current cards stop working, I was informed that the person who assisted me never ordered new cards. <br> I can only assume the fica documentation was not submitted either, but was never informed otherwise.<br> On Thursday I received an sms to fica my account. I immediately emailed all documentation.<br> On Saturday my accounts were frozen (realised in the afternoon while trying to pay for medication). <br> The call centre said there was a note on the system to say the documentation was unclear and that I should have received an sms but she could see I didn't. There was nothing she could do to assist, so I would have to wait until Monday and go into a branch. <br> I am unable to leave my office to get to a branch during the day, and am left with frozen accounts after I went out of my way to ensure that Standard Bank had all the documentation needed when I changed accounts 2 months ago. What am I supposed to do no?