JM
Judith M
1 reviews | Active since Nov 2021
02 Dec 2021, 11:43
Account frozen again
My account was frozen month back because I received large sump of money they will need to verify the source of money which took them weeks to do so, and now again it has happened that I received money from the very same source and they still freeze my account and say that they are still investigating which does not make sense to me, I have been suffering over this issue and my debit orders and rent etc are not paid due to this,I am suffering while I have money in my account I even begged them to only withheld the amount I’ve just received now so that they can investigate while I’m able to access some of the money that was in my account but they refused
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Replies (1)Standard Bank's replyOfficial
02 Dec 2021, 13:11Dear Judith M
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply02 Dec 2021, 13:11
Official
Dear Judith M
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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