AF
Ayanda F

1 reviews | Active since Apr 2025

09 May 2025, 13:12

Account frozen

Hello peter,

Good day, please kindly help me reach out to standard bank, i have been calling and emailing them over 3 months regarding my account that has been stopped since February 9th 2024. I was requested to send an affidavit regarding funds i received last year October which i have done 3 weeks back and till this moment they are still yet to respond.

please help me reach out as each time i write or call the consultants keep promising my email will be escalated to the investigator as high priority but still no responds till this day. I am indeed frustrated as i have got funds in the account to carry out other businesses and my clients are threatening to sue me to court. please you assistance will be highly appreciated.

kind regards Ayanda Fuwani

0
Replies (5)
Standard Bank
Standard Bank's reply09 May 2025, 13:18
Official
Good day Ayanda, 

We are saddened to hear that this has been your experience. 

We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards, 
Standard Bank Hello Peter Team 
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AF
Ayanda F's update09 May 2025, 13:20
Reviewer Update
i have received this same responds all the time without any communication from standard bank, it is obvious i am not being taken serious and trust i will be filing a legal action against the bank
Standard Bank
Standard Bank's reply09 May 2025, 13:23
Official
Good day Ayanda,

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Kindest regards 
Standard Bank Hello Peter Team 
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AF
Ayanda F's update09 May 2025, 13:28
Reviewer Update
I have also received this also and i am exhausted and frustrated and will be contacting my lawyers.
Standard Bank
Standard Bank's reply09 May 2025, 14:21
Official
Dear Ayanda, 

The matter is being treated as a priority. 

Our team is actively working to ensure it is resolved timeously. The issue remains under investigation, and we will provide feedback as soon as possible.

We sincerely appreciate your patience and understanding.

Kindest regards, 
Standard Bank Hello Peter Team 
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