ACCOUNT FROZEN

Last week I noticed my account reflected R0.00 and that I could not do internet banking. I phoned the call centre on Sunday to be told the bank was upgrading and systems were down. On Monday morning I phoned again only to be told my account was frozen as I needed to FICA and that once I produce the docs the bank will open the account immediately. I went to the Kimberley branch with docs only to be told my FICA was up to date but the lady at enquires could not open the account and would send an email with my docs to HO. She was going to phone me during the day, but to no avail. This morning my account still shows R0.00 and I phoned the call centre again only to be told my account is frozen and I need to FICA. I told the guy that I had taken the docs, but said I need to go back to the bank with the docs. This is ridiculous, as I cant draw money and want to do an investment, and now am loosing interested which I would have received on the investment. Will Std Bank pay me the lost interest? Its terrible, you know you have money in the bank and because the bank has not updated once profile, you as client must bear the grunt of their slackness.