Account Frozen

Why just freeze my accounts for FICA reasons without a warning? <br> <br> All the client information is kept on computerised systems, no manual systems are maintained. As such SBSA knows months in advance when a customer needs to FICA. Why was no SMS or email sent to inform me that I must FICA by a certain date? <br> <br> Does SBSA management get a kind of sick pleasure out of it to put clients in embarrassing situations where accounts can't be paid?<br> <br> Have to go back to the branch since the proof of address must have a 2015 date on it. <br> <br> After 28 years I'm considering changing banks....<br> <br>