SD
Stephen D
1 reviews | Active since Jan 2012
04 Oct 2021, 09:21
Account Details
I had a revolving credit plan with Standard Bank many years ago (+/- 8 years ago) and need to get a settlement letter for this particular account. I have been trying to get this document for the past 3 months but now it seems that it cannot be traced under my details. How is this possible? Nobody at Standard Bank seems to be able to assist, I have even been to a branch directly to no avail......Please can somebody assist me to get this matter resolved ASAP
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Standard Bank's replyOfficial
05 Oct 2021, 01:11Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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*** (fax)
Standard Bank's reply05 Oct 2021, 01:11
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
SD
Stephen D's updateReviewer Update
08 Oct 2021, 09:36I have still had NO contact or feedback from Standard Bank on the above matter, is this what you deem "a matter of urgency"???
SD
Stephen D's update08 Oct 2021, 09:36
Reviewer Update
I have still had NO contact or feedback from Standard Bank on the above matter, is this what you deem "a matter of urgency"???
SD
Stephen D's updateReviewer Update
18 Oct 2021, 09:25Another 10 days has gone by and I still have not heard a word from Standard Bank......NOT GOOD
SD
Stephen D's update18 Oct 2021, 09:25
Reviewer Update
Another 10 days has gone by and I still have not heard a word from Standard Bank......NOT GOOD