VM
Vanessa M

1 reviews | Active since Dec 2018

25 May 2021, 10:47

Account debited twice

I have a student loan with which I have been paying for the past 2 and half years through debit order. Yesterday, 24th May my account got debited with R2101 and today the 25th of May my account got debited again. The debit order date as per usual is the 25th of each month. I have called the call centres and they told me that they do not reverse standard bank debit orders. They transfered me to various departments until i hang up since no one knows how to do their job. Now i need to pay rent today and i do not have enough money because of standard bank. I am disapointed.

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Replies (1)
Standard Bank
Standard Bank's reply26 May 2021, 00:32
Official
 
Hello Vanessa
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support.  
 
Kind regards

Complaint Resolution Centre
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