YG
Yoosuf G
1 reviews | Active since Mar 2016
01 Dec 2021, 11:04
Account debited multiple times due to technical error
I tried to do an inter-account transfer using Standard Bank Internet Banking and received a technical error on the website. I then tried doing the transfer using the Standard Bank App and I received a technical error again. This happened 4 times in total. Now I see my account has been debited 4 times but there are no credits processed on the recipient account. It's impossible to contact Standard Bank telephonically. I have tried twice and still holding on for a very long time. Really unacceptable.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
01 Dec 2021, 14:13Dear Yoosuf G
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Standard Bank's reply01 Dec 2021, 14:13
Official
Dear Yoosuf G
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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YG
Yoosuf G's updateReviewer Update
02 Dec 2021, 08:35Almost 24 hours and still not resolved! Really disappointed with Standard Bank service!
YG
Yoosuf G's update02 Dec 2021, 08:35
Reviewer Update
Almost 24 hours and still not resolved! Really disappointed with Standard Bank service!
Standard Bank's replyOfficial
02 Dec 2021, 13:45Dear Yoosuf G
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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Standard Bank's reply02 Dec 2021, 13:45
Official
Dear Yoosuf G
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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