1 reviews | Active since Jun 2015
account debited instead of being credited
I bought a dress on sale on 1/06/15 R159,95 on my standard bank cheque card and it reflected immedietley that the money went to Edgars. I didn't like the dress so I returned it on the 15/06/15 and the cashier Khethiwe Thusi *** advised me amount will be credited within 3 days but immediately sms came through while i was exiting the store SMS READ: (STANDARD BANK: R159.95 PAID FROM ACC 8169 TO EDG WEST STR ***. ACL BAL R126.29 2012-06-15 QUERY? ***) but when i checked my bank account the money went into the account my balance went from -R33.66 to R126,29 but when withdrawing at the ATM it was declining and showing i owed -R193.61. I visited the bank was advised Edgars had billed me agin i now paid again for the dress. This is affecting my credit record badly now and i will be charged by the bank for the overdraft... I am really disappointed with this its an inconvinience for me. who is at fault here because the money went into the account i have an atm slip that showed money went in. THIS IS UNACCEPTABLE I'M GETTING A RUNAROUND NOW I DONT KNOW..... THE BANK IS POINTING FINGERS AT EDGARS AND EDGARS IS SAYING STD BANK! I'm cxling my bank account going to Nedbank
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
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Complaint Resolution Centre
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
