Account debited but NO data nor airtime credited

Hi<br> <br> This is a complaint from your customer after i was given the call center numbers that i called and they promised to resolve this but nothing was done.<br> <br> My name is Thibo Maifala<br> email: [Email Removed]<br> <br> Last week Wednesday i did app transaction to purchase airtime worth R180 and data worth R160, both amount were debited from my account but nothing was credited to my phone account. This past Friday night i did the same transaction purchasing data for R85, again the amount was debited from my account but nothing credited to my account.