Account closure taking forever

On 26th of May 2015 I went to Standard Bank (Sanridge) to close my 32 days account and I was told that the money will be available after 32 days of which nothing came through. I called the call centre on the 27th of June and they told me the money should come through late that day but still nothing. I returned to the Sanridge branch to enquire about the account and the money was transferred to my account and I thought it was closed but somehow I decided to call the call centre to confirm if really it was done and to my surprise the account is still opened. I did explain to the lady who was helping me that I have opened an investment account with another company and I won't be needing the 32 days account.<br> <br> Another issue I have is that I bought prepaid electricity via cellphone banking and didn't get the voucher number, I had to call the call centre and a call was logged but still haven't received my electricity voucher or at least a refund.<br> <br> It's really tiring that every service I need from Standard Bank is not delivered and calling the call centre is costing me. I have been with Standard Bank for a very long time now but the service I receive lately is just not good.