MP
MARY-ANN PALMER
1 reviews | Active since Jun 2015
26 Aug 2021, 11:45
ACCOUNT CLOSURE NOT HAPPENING
I have had a elite account with Standard Bank for the last 10 years. I lost my job and in April I decided to close my account and overdraft facility. I paid in the account . I have phoned the call centre, emailed , called gone into the Branch in Vincent Park and saw Vuyo and that was on the 29 July and was told she would send to the Manager. My charges are now nearly R900 which I will not pay. Please someone help me on ***. I NEED HELP TO CLOSE THIS ACCOUNT URGENTLY.
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Standard Bank's replyOfficial
27 Aug 2021, 00:52Hello Mary-Ann,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply27 Aug 2021, 00:52
Official
Hello Mary-Ann,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
*** (fax)
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