CO
Chantel O
1 reviews | Active since Aug 2019
14 Sept 2020, 08:37
Account Closure Not Actioned
I have been battling to close my Standard Bank savings account since 16 July, I have sent emails to Standard Bank without any response. This account was actually supposed to have been closed years ago when I opened my cheque account but the consultant at the time didn't action the request. I am tired of paying bank charges for an account I don't need. Please could you have this closed immediately and credit the small outstanding fee as I refuse to pay for something that should have been closed in July.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
14 Sept 2020, 11:18Dear Chantel Olivier
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply14 Sept 2020, 11:18
Official
Dear Chantel Olivier
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
07 Oct 2020, 14:04Hello Chantel
Thank you for bringing your concerns to our attention.
An email has been sent to you further details.
Awaiting your response.
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
An email has been sent to you further details.
Awaiting your response.
Complaint Resolution Centre
***
***
Standard Bank's reply07 Oct 2020, 14:04
Official
Hello Chantel
Thank you for bringing your concerns to our attention.
An email has been sent to you further details.
Awaiting your response.
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
An email has been sent to you further details.
Awaiting your response.
Complaint Resolution Centre
***
***