Account Closure is a night mare

<p>I have been trying to close my Revolving cr account with standardbank since the first week of June 2017, however even today the account has not yet been closed. I have been given all excuses under the sun as to why my account is not yet closed, yet i am constantly billed for it being active. I have been to the branch 5 times and still no joy. Marcia, who is the consultant that was helping me kept saying she will close the account and never did. when i went back the 3rd time she told me she has been too busy and couldn't get to it and she didn't even get the time to comunicate with me. On my 5th visit to the branch i launched a complaint with *** and requested for a call back to which i was promised my account will be closed within 24 hours and the manager will call me back the following day which was never done. Marcia logged a request to have my charges reveserved and they were revesed however i got charged more than twice what was initially charged. She also asked me not to come back to the branch as she will communicate with me but even today i have not had either a call or an email from the branch. </p> <p> </p> <p>I have been a loyal customer of standardbank and the least i expect is proper service. I am seriously getting frustrated. </p> <p> </p> <p> </p>