NM
Nontsikelelo M
1 reviews | Active since Aug 2025
06 Aug 2025, 23:09
Account closure
My account was frozen for suspected ***** activities and it had money in it. Despite me submitting all the necessary documents and information my account was and is still closed and my funds are still not returned and that was my salary account. Is it even legal to close an account with funds in it? On top of that my card was swallowed by the ATM and a pop up message was that the bank was instructed to take my bank card, how is that even legal? Soon after I submitted the documents I was told all things will be lifted but till now there has been nothing and no feedback was given unless I called and followed up on the case, the only thing I received was stories upon stories and nothing solid.
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Replies (1)Standard Bank's replyOfficial
07 Aug 2025, 07:37Good day Nontsikelelo,
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
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We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Aug 2025, 07:37
Official
Good day Nontsikelelo,
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
***
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
***
