1 reviews | Active since Oct 2016
Account closure
<p>Hello Peter</p> <p> </p> <p>Early January 2017 I went to Standard Bank to close the account due to unathorised debit notes going through my account.</p> <p> </p> <p>I normally get a debit note reversal first and 2 days later will receive a debit note. I kept on asking Standard Bank why is it the case to receive the reversal first due to insufficient funds and later the actual debit note .</p> <p> </p> <p>My account is been sitting on negative due to the charges of these reversals. In January 2017 the amount was about -R265 at the time i asked for account closure.</p> <p> </p> <p>It has been quiet since then, but recently i started receiving these reversals and the amount due is sitting on -R496.</p> <p> </p> <p>I am not going to pay these fees as i was using this account for savings.</p> <p>Standard bank must close this account and write off these amounts.</p> <p> </p> <p>Regards</p> <p>Siphokazi</p>
Dear Siphokazi Mazibuko
Thank you for your posting.
I refer to our email correspondence with each other and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Dear Siphokazi Mazibuko
Thank you for your posting.
I refer to our email correspondence with each other and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Clint
Thank you so much for your prompt response.
The charges have reversed in full, and now I am waiting for the confirmation of the account closure.
Regards
Siphokazi
Dear Clint
Thank you so much for your prompt response.
The charges have reversed in full, and now I am waiting for the confirmation of the account closure.
Regards
Siphokazi
