SM
Siphokazi M

1 reviews | Active since Oct 2016

26 May 2017, 21:55

Account closure

<p>Hello Peter</p> <p> </p> <p>Early January 2017 I went to Standard Bank to close the account due to unathorised debit notes going through my account.</p> <p> </p> <p>I normally get a debit note reversal first and 2 days later will receive a debit note. I kept on asking Standard Bank why is it the case to receive the reversal first due to insufficient funds and later the actual debit note .</p> <p> </p> <p>My account is been sitting on negative due to the charges of these reversals. In January 2017 the amount was about -R265 at the time i asked for account closure.</p> <p> </p> <p>It has been quiet since then, but recently i started receiving these reversals and the amount due is sitting on -R496.</p> <p> </p> <p>I am not going to pay these fees as i was using this account for savings.</p> <p>Standard bank must close this account and write off these amounts.</p> <p> </p> <p>Regards</p> <p>Siphokazi</p>

0
Replies (2)
Standard Bank
Standard Bank's reply02 Jun 2017, 10:41
Official

Dear Siphokazi Mazibuko

Thank you for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***

SM
Siphokazi M's update02 Jun 2017, 19:57
Reviewer Update

Dear Clint

Thank you so much for your prompt response.

The charges have reversed in full, and now I am waiting for the confirmation of the account closure.

Regards
Siphokazi