Account closure

I have been trying to get Standard Bank to close my account for several months now, but I have not received any assistance. I originally had a cheque account, and after losing my job, I was no longer able to use the account or keep up with the monthly fees. As a result, the account went into arrears solely due to bank charges.

I went into a branch to find a solution or at least stop the fees from accumulating, but I was told this was not possible. Instead, the account was downgraded to a MYMO account even though I already had an existing MYMO account. This means I was misinformed and ended up with two accounts offering the same service. I signed a bank closure letter yet to this day the account is active.

To make matters worse, the MYMO account is also accumulating unreasonable fees. I was told the monthly charge would be around R7–R8, but I am still being charged around R200 per month. I need this account closed.