ACCOUNT CLOSURE

During Dec 2015, i went into the branch to close my cheque account. During January 2016 I received a call that my account did not close and i owed standard bank money. The money i owed was for bank charges accumulated after closure. A query was sent *** to resolve the issue on January 21. I received a sms that the issue was resolved. I am still receiving statements. I phoned the general banking call center to confirm account closure. The agent said he can't see if my account is closed on \the system\", I should go to the branch again forbmy third time. This is ridiculous. How can one struggle from Dec 15 to just close ones account and get confirmation? "