Account closure

I went into the Alberton branch to cancel an account and received confirmation letter that it had been closed in the 28 th November on the 30th November I was billed R57 service fee and since then my nightmare began I have called standard bank daily for the past 2 weeks without any assistance logged calls via email and no response this is the worst service I have received from any organization. The Malvern branch told me to find the consultant as they couldn't get hold of her. So now it's my responsibility to find standard bank consultants.