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Thamashen G

1 reviews | Active since Dec 2018

03 Dec 2018, 22:19

Account Closure

I have a credit card with standard bank that has been settled over 2 years ago and it still reflects on my credit profile. I have tried on numerous occasions to get them to close of the account and remove it from my credit profile, but to no avail. I have even gone as far as getting the banking Ombudsman involved. The Banking ombudsman said the issue was resolved, but it hasn't the account still reflects as an open account on my credit profile. I am so tired of the service from this bank and the ombudsman. Can someone assist me or point me in the right direction to resolve this issue.

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Replies (2)
Standard Bank
Standard Bank's reply04 Dec 2018, 07:26
Official
Dear  Thamashen Govender 
 Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
 ***
 *** (fax)
 *** 

TG
Thamashen G's update09 Dec 2018, 12:24
Reviewer Update
Good Afternoon I was told that this issue would be resolved by Friday 07/12/2018 as seen in the below email. "Good day Mr Govender Trust you are well. Please accept our apologies for the delay. Another urgent request has been sent to update your credit card as settled in May 2016. The update should be done by Friday. Kind Regards Megan Scullard Complaints Resolution Centre Tel: ***Email: ********** The issue is still not resolved and it's getting to the point where I believe Standard Bank is not actually attending to the query and the reply above is nothing, but an automated response, cause clearly this is the best possible service I am receiving as per the response received from Standard Bank. It's taking Standard bank 2 years to close off an account that has been settled???? Please advise if not I am going to make this a legal matter now as I have lost all patience waiting for Standard Bank to sort this out.