account closure

On 03 May 2015 I requested my account to be closed as I no longer work and they charge ridiculous amounts for an unused account. On 18 May 2015 I receive a message saying pay money in the account or else closure will happen. I call to see why is was not closed and they say oops they will do it but I must pay money owing to them. When I called on the 3rd there was no money owning. So i was advised that Asanda would call me that day. To date I have not heard from anyone at STD 27 May 2015 I receive a messgae saying debit order for AS Premium. I call again to see why account not closed. Again oops they will close it. On all three calls they told me they would send a request to close the account. How many requests does it take. When I closed the account they owed me money that was in my pure save account. I owed nothing. I will not pay a cent to Std. In fact I now want the Money owning to me. Seeing as they want their R5 and some change owing to them. I want the money that was in the pure save account paid back to me immediately. This is disgusting how a client gets treated.