account closed without my knowledge

On the 2nd of July I got a call from a consultant from the fordsbug branch by the name of Banging Dad's, she told me to switch over my salary to my cheque account which I wasn't using. The sent me an email with the new account number which I was to submit to my HOUR department at work which I did. Then to my surprise yesterday when I went to draw money since it was my pay day, the card I was supposed to be using gave me a message that there was no account linked to the card. I then went inside the branch where I was told that the account was closed in the 6th of July which is 4days after I switched my salary to it. I wasn't made aware of that because if they did I would have switched back my salary back to the old account I was using. Now am sitting here with no salary and my bills and rent are not paid because the bank tells me that there's nothing they can do. How in earth am I supposed to carry all those late payments penalties? I didn't want to use that cheque account they forced me and now they tell me there's nothing they can do about their incompetence. I need answers from someone