CM
Charmaine M

1 reviews | Active since Jul 2016

15 May 2023, 09:49

Account closed - Stop ******ing money from me

I don’t know why you keep ******ing money from me, I have closed my account on the app but you keep debiting me and keep showing the account as outstanding amount. Please refund my money and finalise CLOSURE of the account!

Please update the credit bureau.

Term loan - ***

0
Replies (3)
Standard Bank
Standard Bank's reply15 May 2023, 09:51
Official
Dear Charmaine

We’re saddened to hear that this has been your experience. 

We take these matters very seriously and can assure you that we will be attending to your query.

We will be taking a closer a look and will get back to you.

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply15 May 2023, 09:51
Official
Dear Charmaine

We’re saddened to hear that this has been your experience. 

We take these matters very seriously and can assure you that we will be attending to your query.

We will be taking a closer a look and will get back to you.

Kindest regards
Standard Bank Hello Peter Team 
***
Standard Bank
Standard Bank's reply17 May 2023, 09:09
Official
Dear Charmaine

Thank you for allowing us the opportunity to turn your experience with us into a positive one.

Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards
Standard Bank Hello Peter Team 
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