1 reviews | Active since Sept 2018
Account closed, still being charged - Standard Bank are the worst!
In April I closed my credit card via the call centre and was told no outstanding charges/fees existed. In August I closed my cheque account and left Standard Bank completely (I paid about R160 in outstanding fees). Today (September 13th) I received an sms: 'Your credit card is overdue'. Cherry on top: I called the collections department (the number on the sms) and was told it's my fault for not checking the closing balance! (I did check, by the way) I was a Standard Bank client for 20+ years, this sort of problem is the reason I moved to FNB. Standard Bank is still haunting me...
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
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We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
***
*** (fax)
***
Dear Michael Taylor
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that the matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Michael Taylor
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that the matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***