MM
Muele M
1 reviews | Active since Mar 2019
19 Dec 2020, 12:24
Account closed in January 2011 on zero balance reflecting more that R6000 arrears in Dec 2020
I closed the standard bank student achiever account in 2011 when I opened a cheque account. To my surprise few weeks ago when I called standard bank with a query on my cheque account, the consultant asked if I knew the student achiever is in more than R6000 arrears. I didn't know as all i know is that the account was closed more than 8 years ago. How is it possible that that the account closed so long ago has arrears when it was closed on zero balance? why haven't anyone from standard bank contacted me for all these years? I have tried calling but they are putting me on hold for more that 30 minutes. Can you resolve this ASAP?
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Replies (2)
Standard Bank's replyOfficial
20 Dec 2020, 03:16Dear Muele Munyai
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Standard Bank's reply20 Dec 2020, 03:16
Official
Dear Muele Munyai
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Standard Bank's replyOfficial
06 Jan 2021, 10:12Dear Muele Munyai
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply06 Jan 2021, 10:12
Official
Dear Muele Munyai
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***