LW
Lindsay W

1 reviews | Active since Feb 2010

27 Sept 2016, 12:42

Account Closed-Handed Over

<p>on the 9th June 2012 i closed my cheque account with Standard Bank, and i had the letter but in the time of me moving house dont know what happend to the letter, now how many years down the line im getting sms and e-mail from a debt collector stating i owe standard bank about R11 000.00...i have contacted this debt collector and they are pushing me back to standard bank i contacted standard bank they are pushing me back to the debt collectors....</p> <p> </p> <p>Now i dont care how or who is going to sort this mess out but i dont want to be involved i want this account to be closed a letter to be sent to me and the same letter to be sent to this debt collectors because i owe nothing...</p> <p> </p> <p>this is the same thing that happends with the savings account i had with Standard bank that was never closed when i moved over to a cheque account.</p>

0
Replies (3)
Standard Bank
Standard Bank's reply27 Sept 2016, 15:27
Official

Good day Lindsay

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply27 Sept 2016, 15:44
Official

Good day Lindsay

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply30 Sept 2016, 11:55
Official

Dear Ms Willet

I refer to our telephonic conversation and confirm that the matter has been addressed.

Thanks,

Complaints Resolution Centre

***