Account closed but I'm still being charged!

<p>In October, I attempted to close my Standard Bank accounts. I paid up my accounts, went into the bank in Melkbosstrand and completed all the necessary paperwork. The consultant there was unable to close my account from her side and promised to try the next day and let me know. I returned to the bank no less than 4 times to ensure that my current account was closed! She even called the Standard Bank IT department who were supposed to look into the reason that my account could not be closed. I was continually promised that it would be done within 24 hours.</p> <p>Due to the length of time this was taking, I was concerned that I would be charged ongoing service fees from 1 November. The consultant assured me that I would not as all my paperwork to close the account had been completed and it was just a matter of it being processed. She froze my account just to be on the safe side.</p> <p>I have however just received a statement from Standard Bank. It is now almost February, my account is still open, I am being changed a monthly fee of R100 per month and now interest on an overdraft.</p> <p>Unacceptable Standard Bank!</p>