Account Charges/ Poor Service

The only reason I switch to Standard bank was their offer of staff rates due my wife working for them, however this is not worth the trouble to save a few rands a month as I have to visit the bank every month to have the charges credited back this includes all cash withdrawal fees as well the monthly fees as I have never been charged the correct amount. They then offered me young professional account and after going trough all the trouble to have this done not forgetting that this information was provided to them when I opened my initial account, they called a few days later saying its been approved than I get an email saying the account upgrade is declined due to using overdraft. Well I will be closing my account soon not worth all the trouble of having a bank that declines everything when my previous bank is giving me better rates.