Account Change without consent

My name is Sugendran Chetty ID Number *** I recently visited Standard Bank The Mall@ Reds Cashless Branch. And I was helped by Mihali Jordaan

I made it very that I wanted at immediate withdrawal from my 32 notice account but I didn’t want the immediate withdrawal notice available on my phone app due to crime risk.

She assured me she with remove it. Hence, we proceeded and I was available to immediately withdraw the funds.

However, even after the said transaction the functionality to immediately withdraw funds from my notice account was still available. This was not the case previously on my app even though I could see the account and give 32 notice (but not immediate withdrawal.)

She then proceeded to remove the account on my profile and I can’t see it anymore.

She told me that she has not linked it and it will take at least half an hour to link. She also told me that the immediate withdrawal facility will Still be available on the app. I should come back to the bank to have to removed.

Hence when the account is linked, the entire account balance will be at risk from crime e.g. getting kidnapped and asked to make transfers. Previously this was not possible since I had to come into the bank.

She did tell me she changed my account type from Access account to notice account. I didn’t agree to this change.

I previously have done this transaction in at least two different standard bank branches with no previous issues and with no changes to my account.

Hence, Standard Bank, you will be liable for the full balance should there be any instance of crime.

I didn’t receive any notice of any required account changes.

Please rectify asap.

I have been a loyal standard bank customer for more than 25 years. If you cannot supply the required products then I will be forced to move To another bank.