SK
Steve K
1 reviews | Active since Jul 2014
29 Jan 2024, 14:07
Account / card Blocked
Standard Bank have “blocked” my cheque account “due to security issues “ now I can’t pay anyone and nobody responds to the chats/ emails This came without warning and I only discovered this when I tried internet banking and saw that the account had been blocked.
Who requested this block ? It certainly wasn’t me ! As I am away in Mauritius for a few months, I cannot go into a branch and cannot make international calls to their call centre to hang on for 30 minutes. This is not the first time I have had this kind of issue, and it is very difficult to get anyone to resolve this. In the meantime I pay any of my bills!
Please can someone call me on my Mauritian number +*** or email me on ***
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
29 Jan 2024, 14:18Hi Steve
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply29 Jan 2024, 14:18
Official
Hi Steve
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's replyOfficial
30 Jan 2024, 11:26Dear Steve
Thank you for writing back to us.
We will flag this matter with the agent dealing and we will be in touch.
Please be on the look out for further feedback
Kindest regards, Standard Bank Hello Peter Team***
Thank you for writing back to us.
We will flag this matter with the agent dealing and we will be in touch.
Please be on the look out for further feedback
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply30 Jan 2024, 11:26
Official
Dear Steve
Thank you for writing back to us.
We will flag this matter with the agent dealing and we will be in touch.
Please be on the look out for further feedback
Kindest regards, Standard Bank Hello Peter Team***
Thank you for writing back to us.
We will flag this matter with the agent dealing and we will be in touch.
Please be on the look out for further feedback
Kindest regards, Standard Bank Hello Peter Team***
SK
Steve K's updateReviewer Update
30 Jan 2024, 12:37I have managed to resolve the issue with the ***** department via the chat lines . They blocked the card for suspected *****, but the transaction was legitimate and authorised by myself.
Thanks to Tshidiso in ***** for rectifying this promptly.
Thanks to Tshidiso in ***** for rectifying this promptly.
SK
Steve K's update30 Jan 2024, 12:37
Reviewer Update
I have managed to resolve the issue with the ***** department via the chat lines . They blocked the card for suspected *****, but the transaction was legitimate and authorised by myself.
Thanks to Tshidiso in ***** for rectifying this promptly.
Thanks to Tshidiso in ***** for rectifying this promptly.
Standard Bank's replyOfficial
30 Jan 2024, 12:53Dear Steve
We are happy that you were able to resolve this.
We sincerely apologize for any inconvenience this has caused.
Continue to have a wonderful day.
Regards
Kindest regards, Standard Bank Hello Peter Team***
We are happy that you were able to resolve this.
We sincerely apologize for any inconvenience this has caused.
Continue to have a wonderful day.
Regards
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply30 Jan 2024, 12:53
Official
Dear Steve
We are happy that you were able to resolve this.
We sincerely apologize for any inconvenience this has caused.
Continue to have a wonderful day.
Regards
Kindest regards, Standard Bank Hello Peter Team***
We are happy that you were able to resolve this.
We sincerely apologize for any inconvenience this has caused.
Continue to have a wonderful day.
Regards
Kindest regards, Standard Bank Hello Peter Team***