kM
kate M

1 reviews | Active since Jan 2013

30 Nov 2017, 07:53

account cancellation

I had a cheque account with STANDAD BANK a year or 2 years ago not sure anymore, one of their calls centre agent call me to remind me of my card that it is about to expire, he asked me if he can arrange another card for me and I said no because iam no longer using their services, he said ok on the date of my card to be expered I got another call telling me that my card is ready for collection , where do i want to collect it or should they deliver it for me , itold the guy that I told one of guys that don't use your service anymore, he suggested that I must still take a card and I will cancel I said no he said he will cancel it, but to my suprise every Month I will receive an sms from standard bank, yesterday I received phone call from mbd saying that standard bank has handed me to them to collect money, first of all I had no card to use or money in my account to spend so how did they come up with R7.205.74 , this morning at 6 am I received another phone call from MDB still asking me to pay the money that I don't owe, they have spoiled my day already so early in the morning, do you want to tell me interest for not using a card accumilated to R7.205.74 now i just received sms from standard bank saying my balance for personal loan R7.205.74 WHAT IS WHAT NOW

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Replies (4)
Standard Bank
Standard Bank's reply30 Nov 2017, 09:39
Official

Thank you posting your comments.

We looking into your matter and will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply04 Dec 2017, 08:44
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 04 December 2017.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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kM
kate M's update21 Dec 2017, 10:52
Reviewer Update
I do not agree with you guys, how did u come with such a huge amount for whereas I did not use your service any longer, I was using your service and you were deducting your money for your service, I stopped using your service so why must I pay you
kM
kate M's update30 Nov 2018, 14:02
Reviewer Update
Good people beware of a standard bank, they harassing me with emails, phone calls, messages, for what? I don't know I've been explaining to them that I don't owe them anything I never used their card after it expired why am owing them then, they also threatening me with sort legal action, there are other people calling day and night they say they are from standard bank attorneys.