1 reviews | Active since Nov 2017
Account blocked without any report, can't use my own money and i received zero assistance from the bank.
Unhappy about the standard bank service is an understatement. I'm am actually passed off now. I'm unable to use my own money in my standard bank account. On the 31st of May 2022 I received a call from the standard bank consultant to confirm eft transaction payments I've done. And I did confirm I'm aware of those payments. Next thing my card is blocked I can't do any transactions. I phoned in I've been transferred from one person to another with assistance. The last person I spoke to from the ***** department said my card has been blocked due to ********** activities. Which activity ??? Who reported it??? She couldn't give me an answer then she said it will be unblocked and I will receive a call in the next 5 minutes with feedback. 5 hours later, no call back and still unable to to do any transactions. I regret changing from.FNB to standard, never came across such issues with FNB. Last week the bank was offline for the whole day and now I can't use my own money which is ridiculous.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
We apologize for the lack of service you received from our departments, and we will be taking it up with them.
Should you need any further assistance, we’re always here to help.
Kindest regards,
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
We apologize for the lack of service you received from our departments, and we will be taking it up with them.
Should you need any further assistance, we’re always here to help.
Kindest regards,