GN
Gugu N

1 reviews | Active since Jul 2011

04 May 2015, 10:11

Account Blocked On Several Occassions

On the 23rd of April, I noticed that I could not do internet banking. It gave a message saying that I had to go into the branch. I went to the Clear Water branch where I was informed that a \stop all debits"had been put on my account but that could not give me a reason to why and just said that it was a system error.They \""fixed\"" it but I still could not withdraw from an ATM. I had to withdraw from inside the branch. All I could do was internet banking. <br> On the 30th of April I went into the Sunninghill branch where they again \""fixed the problem but I still had to withdraw inside the branch. They then logged a call with the IT dept.<br> <br> On the 1st of May"

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Replies (1)
Standard Bank
Standard Bank's reply06 May 2015, 09:13
Official
Hello gpnkuna,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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