Account Blocked, No Communication from the bank

Standard bank blocked my account i tbink on th 27th of January because of an eft that was made ti my account. I dont have a problem with them blocking my account if maybe they suspected that something is not right, but why i was not notified. I just realized after some few days that something is not right because i couldn't process anything from my app. I wen5 to the branch on the 3rd of February, is when i was told that my account has been blocked, was advised to call standard bank ***** line, yoh the lady was rude, she gave me an email address so i can email proof of payment and affidavit from the person who send me the money.

I have been with Standard Bank for more than 20 years, today my account get blocked for R1285. 71 and they dont send even notification to make me aware that i need to contact their ***** line,. On the 5th i called to check if they received the documents, they said i must check them again on the 9th., meaning they haven't started with their investigation. Standard bank your ***** department is failing us, now my debit order have bounced because of you. Cant wait for this to be resolved so i can cut ties with standard bank