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ofentsemolefe O
1 reviews | Active since Apr 2017
02 Jun 2023, 13:05
Account blocked for no reason
They put a security block on my bank account, I called 4 hours ago to rectify. They promised to call me right back. My question is do they realize my whole life is on hold? I am at work I can't even buy lunch let alone my monthly transactions. It's not the first time standard bank blocks my account for no apparent reason - its the 3rd time in less than 3 months. Your products SUCK! I had issues with funeral cover as well.... after more than 20 years with this bank I think I've had enough
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
02 Jun 2023, 13:10Dear Ofentse
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
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We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Jun 2023, 13:10
Official
Dear Ofentse
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
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ofentsemolefe O's updateReviewer Update
02 Jun 2023, 15:03It has been 2 hours since your email and above response and exactly 5 hours since I called your call cente - NO ONE HAS CALLED ME? I still can't us my account... because of your incompetence. I am not surprised once again
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ofentsemolefe O's update02 Jun 2023, 15:03
Reviewer Update
It has been 2 hours since your email and above response and exactly 5 hours since I called your call cente - NO ONE HAS CALLED ME? I still can't us my account... because of your incompetence. I am not surprised once again
Standard Bank's replyOfficial
02 Jun 2023, 15:14Dear Ofentse
Our team will be in touch shortly.
Please be on the look out for our feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Our team will be in touch shortly.
Please be on the look out for our feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Jun 2023, 15:14
Official
Dear Ofentse
Our team will be in touch shortly.
Please be on the look out for our feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Our team will be in touch shortly.
Please be on the look out for our feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
02 Jun 2023, 16:01Dear Ofentse
Thank you for taking our call.
We would like to thank you for granting us an opportunity to resolve your matter.
Please do not hesitate to contact us should you need any further assistance.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
We would like to thank you for granting us an opportunity to resolve your matter.
Please do not hesitate to contact us should you need any further assistance.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Jun 2023, 16:01
Official
Dear Ofentse
Thank you for taking our call.
We would like to thank you for granting us an opportunity to resolve your matter.
Please do not hesitate to contact us should you need any further assistance.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
We would like to thank you for granting us an opportunity to resolve your matter.
Please do not hesitate to contact us should you need any further assistance.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
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ofentsemolefe O's updateReviewer Update
02 Jun 2023, 16:07Thanks a million to Thabisile, my account is active and I am able to run my financial affairs once again.
Have a great weekend!
Have a great weekend!
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ofentsemolefe O's update02 Jun 2023, 16:07
Reviewer Update
Thanks a million to Thabisile, my account is active and I am able to run my financial affairs once again.
Have a great weekend!
Have a great weekend!
Standard Bank's replyOfficial
02 Jun 2023, 16:14Dear Ofentse
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review. It means the world to us and to our entire team!
We look forward to serving you again soon!
Have a great weekend too.
Kindest regards
Standard Bank Hello Peter Team
***
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review. It means the world to us and to our entire team!
We look forward to serving you again soon!
Have a great weekend too.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Jun 2023, 16:14
Official
Dear Ofentse
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review. It means the world to us and to our entire team!
We look forward to serving you again soon!
Have a great weekend too.
Kindest regards
Standard Bank Hello Peter Team
***
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review. It means the world to us and to our entire team!
We look forward to serving you again soon!
Have a great weekend too.
Kindest regards
Standard Bank Hello Peter Team
***