account blocked for more than 3 weeks

i'm so disappointed as a standard bank user my acoount has been blocked for 3 weeks now i raised the issue with standard branch at ghandi sqaure kioski branch then they said i should send my letter of employment and payslip i did so this was on the 18th of january . I then continued with doing follow ups they advised me to give the 48 hours to come back to me . Today is the 1st i got paid i can not do anything i can not do transactions or even with so i can pay my kids school feres buy grocery pay rent run errands . so i went to maponya mall branch they did same process as done by the ghandi square team they put me on a phone then an agent would say they are escalating to the ***** department which doesnt have direct number we only contact them via email same email they ignored for almost 3 weeks . i just want to access my money that it