SE
Shaun E

1 reviews | Active since Mar 2020

25 Mar 2020, 10:59

Account Blocked

I cannot withdraw money from my account at atm or app wise, reason being my account was blocked to to a negative balance as i was unemployed for a time. Even though i did deposit money in my account during unemployment they blocked my account... today is pay day for some of us, and we as south africans are entering a difficlult stage as covid 19 outbreaks are being handled by lockdown... so phoned them and they cannot unblock my account, i have to phone Tomorrow (26 march 2020) to see if they can MAYBE help? Thanks for this Standard Bank i hope myself and everyone dependant on me gets some other way of sustaining themselves as i cannot due to your "SYSTEM" Thanks for the people who tried to assist, but could not because of the so called "SYSTEM"

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Replies (1)
Standard Bank
Standard Bank's reply25 Mar 2020, 15:04
Official
Dear Shaun
 Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.   We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support  Kind regards  Complaint Resolution Centre******