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CO
Chimezie O

1 reviews | Active since Apr 2024

11 Jun 2024, 11:04

Account Blocked

I cannot withdraw NOR transfer from my standard Bank app for weeks now. For weeks now I have not been informed the reason why my app is put on hold.

I have called the customer ***** staff on phone severally and they said my case has been escalated and that they are sorry that I am yet to receive a communication from them, I was assured that they will send a mail to my email address.

Unfortunately, I am yet to receive any communication from standard Bank regarding my account. Help me lift the hold on my account. This is becoming frustrating and highly unprofessional of standard. I need to be transferring and withdrawing from my account.

Account Details:

Account number: ***

Passport ID: B***5

Chimezie Benjamin OKOYE

0
Replies (33)
Standard Bank
Standard Bank's reply11 Jun 2024, 11:15
Official
Hi Chimezie

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, 
Standard Bank Hello Peter Team
*** 
Standard Bank
Standard Bank's reply19 Jun 2024, 15:09
Official
Hi Chimezie

We hope you're well. 
 
We made three attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience. 
 
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. 
 
Kindest regards, 
Standard Bank Social Media Team
*** 
CO
Chimezie O's update19 Jun 2024, 15:35
Reviewer Update
Service Request Number: ***

My complaint has Not been resolved.

Why?

And my mobile number is going through? How do you mean you could not get hold of my through the mobile number?

Please resolve my case. I am still unable to access my app. The hold is yet to be lifted.
Standard Bank
Standard Bank's reply19 Jun 2024, 15:42
Official
Good day Chimezie 

Thank you for alerting us to this. 

We would like to make sure your matter is resolved as a priority. 

We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards
Standard Bank Hello Peter Team 
***
CO
Chimezie O's update19 Jun 2024, 15:44
Reviewer Update
Please I am waiting to get the issue resolved.

My line is also open for calls or any available update.
Standard Bank
Standard Bank's reply19 Jun 2024, 17:03
Official
Good day 

Thank you for the update.

Our consultants will reach out to you.

Kind regards
Standard Bank Hello Peter Team
***
CO
Chimezie O's update02 Jul 2024, 05:52
Reviewer Update
Why no consultant has reached out to me either through call or via email as you promised that my complaint is receiving priority attention?

And why is the hold in my account yet to be lifted?

I am not getting a satisfactory treatment and service from Standard Bank.

I am still waiting for the hold on my account to be lifted ASAP so I can begin to enjoy standard Bank services.
Standard Bank
Standard Bank's reply02 Jul 2024, 06:53
Official
Dear Chimezie

We will follow up with our team and we will be in touch.

Sorry for the inconvenience caused.

Kind regards
Standard Bank Hello Peter Team
***


CO
Chimezie O's update03 Jul 2024, 12:33
Reviewer Update
Up till now, Standard Bank is yet to attend to my complaint nor contact me.

This is high level of unprofessionalism.

Attend to my complaint. This is not professional. How will the world view your services and the seriousness of the staff? I need access to my money.
Standard Bank
Standard Bank's reply03 Jul 2024, 15:17
Official
Good day Chimezie

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible .

We appreciate your patience. 

Kindest regards 
Standard Bank Hello Peter Team 
***
CO
Chimezie O's update04 Jul 2024, 10:24
Reviewer Update
Yet up till now, I'm yet to be contacted nor given a feedback.

Why?

Is this how standard Bank operates?
Standard Bank
Standard Bank's reply04 Jul 2024, 10:39
Official
Dear Chimezie

We sincerely apologize for the delay.

We will follow up with our team and we will be in touch.
 
Kindest regards 
Standard Bank Hello Peter Team 
*** 










CO
Chimezie O's update05 Jul 2024, 11:56
Reviewer Update
I am still waiting for my case to be resolved. No update yet.
Standard Bank
Standard Bank's reply05 Jul 2024, 17:01
Official
Dear Chimezie

Please note that you need to provide us with affidavit (include event of *****, accounts involved, amounts and date) with SAPS CAS in order to br able to assist further.

Kindest regards 
Standard Bank Hello Peter Team 
*** 
CO
Chimezie O's update05 Jul 2024, 17:11
Reviewer Update
Which email will I forward the affidavit?
CO
Chimezie O's update05 Jul 2024, 17:22
Reviewer Update
I got the affidavit on the last day of June as was advised by one of you but I was not given email to submit it.

I will send to the email you gave. Thanks.
Standard Bank
Standard Bank's reply05 Jul 2024, 17:24
Official
Hi Chimezie

You're welcome.

Kindest regards 
Standard Bank Hello Peter Team 
*** 
CO
Chimezie O's update05 Jul 2024, 19:28
Reviewer Update
The requested documents have been sent to email to assist me with lifting the hold.
Standard Bank
Standard Bank's reply06 Jul 2024, 08:56
Official
Good day Chimezie.

We hope all is well.

We would like to thank you for the above update.

KInd regards
Standard Bank Hello Peter Team
***
CO
Chimezie O's update06 Jul 2024, 12:14
Reviewer Update
I am yet to be communicated.

When can I expect communication from you in that regard.
CO
Chimezie O's update07 Jul 2024, 09:40
Reviewer Update
Okay.

I hope I will be contacted. I am waiting.

Thanks
CO
Chimezie O's update08 Jul 2024, 10:46
Reviewer Update
Okay, I hope to receive a positive response from you soonest.

Thanks.
CO
Chimezie O's update12 Jul 2024, 23:24
Reviewer Update
No update yet, no communication so far.

You told me you've received the affidavit and certified ID I sent, and that you've escalated the matter and that I will be contacted in next business day. I am yet to receive any information or update from you. I've been following up. Assist me lift the hold on my account so I can begin to enjoy those good and favorable standard Bank services as before.

Waiting to receive your response and assistance in this regard as soon as possible.
CO
Chimezie O's update15 Jul 2024, 09:44
Reviewer Update
I am patiently waiting...
Standard Bank
Standard Bank's reply15 Jul 2024, 12:38
Official
Hi Chimezie

Thank you for bringing this issue to our attention. 
 
 As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 
 
 We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 
 
 Kindest regards, 
 Standard Bank Hello Peter Team 
 ***
CO
Chimezie O's update29 Jul 2024, 13:29
Reviewer Update
It is almost 2 months that I submitted a complaint, still, my complaint is yet to be attended to.

All replies I keep getting from standard Bank here is FRUITLESS.

They keep giving me hope that my complaint is receiving urgent attention yet, with no proactive solution.

Over 2 months now, I cannot withdraw NOR transfer from my mobile bank app. I have submitted the needed documents so that my case will be diligently attended to. Yet, it appears that the staff do not have the interest of its customers at heart.

I am tired of your promises that have no positive yielding fruits.

No communication from standard, no update on the complaint and on my frustration, no call from them, no email NOR sms messages. NONE.

Finally, I am writing you people again to provide a more urgent resolution on my complaint and solve my frustration so that I will begin to use my bank app once again.

Thanks in advance.
Standard Bank
Standard Bank's reply29 Jul 2024, 15:32
Official
Hi Chimezie

Thank you for bringing this issue to our attention. 
 
 As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 
 
 We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 
 
 Kindest regards, 
 Standard Bank Hello Peter Team 
 ***
CO
Chimezie O's update01 Aug 2024, 12:48
Reviewer Update
I am yet to receive any information or update regarding my complaint.

Standard Bank keeps on responding me here without taking any proactive measures to resolving my complaints.
Standard Bank
Standard Bank's reply01 Aug 2024, 14:42
Official
Hi Chimezie

Thank you for bringing this issue to our attention. 
 
 As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 
 
 We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 
 
 Kindest regards, 
 Standard Bank Hello Peter Team 
 ***
CO
Chimezie O's update05 Aug 2024, 11:08
Reviewer Update
It is almost 2 months that I submitted a complaint, still, my complaint is yet to be attended to.

All replies I keep getting from standard Bank here is FRUITLESS.

They keep giving me hope that my complaint is receiving urgent attention yet, with no proactive solution.

Over 2 months now, I cannot withdraw NOR transfer from my mobile bank app. I have submitted the needed documents so that my case will be diligently attended to. Yet, it appears that the staff do not have the interest of its customers at heart.

I am tired of your promises that have no positive yielding fruits.

No communication from standard, no update on the complaint and on my frustration, no call from them, no email NOR sms messages. NONE.

Finally, I am writing you people again to provide a more urgent resolution on my complaint and solve my frustration so that I will begin to use my bank app once again.
Standard Bank
Standard Bank's reply05 Aug 2024, 12:32
Official
Hi Chimezie

Our team will contact you today.

  We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 
 
 Kindest regards, 
 Standard Bank Hello Peter Team 
 *** 
CO
Chimezie O's update05 Aug 2024, 15:02
Reviewer Update
I look forward to seeing them contact me today as you said.

I hope it'll not be one of your failed promises.

I look forward to seeing my complaint resolved and the hold on my account lifted.
CO
Chimezie O's update27 Aug 2024, 11:00
Reviewer Update
It is over 4 months since I submitted my complaint about my blocked account, yet, nothing has been done regarding my complaint.

My account is still placed on hold even after submitting the requested affidavit of oath from the police.

Attend to my complaint and unblock the hold on my account so that I can once again begin to enjoy the services from Standard Bank.