Account blocked and resolution not found

Its Been 24 days and i still cannot access my funds. My mother has Transfered funds from her business account into my Standard bank account. It was then blocked and they have asked me to tell my mother to contact her bank and request confirmation of payment , which was done and the consultant at her bank told us that stabdard bank has sent an acknowledgement that they have received the email. Since then i have been pushed from pillar to post trying to unblock my account. I have even taken my mother to Standard Bank in chatsworth (very pleasant staff) but they were unable to assist but did log an escalation to which the back office department advised the team leader that it would be resolved by Wednesday the 18th of September 2024. It is now the 24th and every time i call they advise me of more escalations being done. I have worked in the banking sector for more than a decade and never seen such incompetence. SLA for such matters to be resolved surely cant be up to 30 days?. If i could give this review 0 stars I would. Very disappointed in the way you guys are doing business.