mB
melanie B
1 reviews | Active since Jun 2015
13 Oct 2025, 12:47
Account blocked and no assistance for 10 DAYS
I entered debt review and they blocked my account without warning, and I have had zero access to my funds. I submitted the request to refund me after being pushed from pillar to post and it is 5 working days and still no refund, no answers to my emails or generic we will attend to your complaint in 3 working days. I have zero access to MY MONEY and it has been 10 days in total now. Enough with the excuses
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
13 Oct 2025, 12:58Good day Melanie,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Oct 2025, 12:58
Official
Good day Melanie,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
mB
melanie B's updateReviewer Update
13 Oct 2025, 13:02This is not enough, you have held my funds hostage for 10 days and I dont have a morsal of food left in my house, Is this what I get after almost 20 years as a loyal client. I am tired of these generic responses, I have either been ignored or get these generic emails which is not going to feed my child today, Shows how much Standard Bank cares.
mB
melanie B's update13 Oct 2025, 13:02
Reviewer Update
This is not enough, you have held my funds hostage for 10 days and I dont have a morsal of food left in my house, Is this what I get after almost 20 years as a loyal client. I am tired of these generic responses, I have either been ignored or get these generic emails which is not going to feed my child today, Shows how much Standard Bank cares.
Standard Bank's replyOfficial
14 Oct 2025, 10:24Good day Melanie,
Thank you for taking our call.
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Thank you for taking our call.
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Standard Bank's reply14 Oct 2025, 10:24
Official
Good day Melanie,
Thank you for taking our call.
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Thank you for taking our call.
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***