Account blocked after been a customer for 19 Years

I have been a customer of Standardbank since 1996. Never had any problems. I have 2 accounts at Standardbank. Due to Rica my account has been frozen ( thanks a lot Standardbank). The older one of 19 years has been frozen, while the new one, has not been frozen. Am I not the same person anymore. Do I stay at 2 different adresses simultanioisly? Yes I do understand about confirmation of Adress, but why does that apply to the one account and not the other. I use this account for savings only. So Saturday, i needed extra savings money to buy my mom a mothersday gift. Could not access the account at all. Thanks again Standardbank. So I went into your Menlyn Brance yesterday, to give in my proof of residence, closed the account, got promised the oustanding amount would be transfered into the access account, still waiting...Why should I beg for my own money. I do have accounts at FNB, I think I should close the current account at Standardbank, and shift everything to FNB, what use is there to have money in an account and not able to use is. If this is how Standardbank treat their customers after 20 years. I am not interested anymore...... And still without my savings