Account Blocked

Last year Std bank sent me an sms stating that my account was not Fica compliant and that i had to go to the bank with my ID and proof of residence, of which i did. Again this year they sent the same message and then blocked my account. How many times must i go to the bank to do the same thing? i then went to the branch in Randburg and the lady who assisted me says that my account should not have been blocked as everything is in order. she than went on and said she verified my details and documents and everything is fine. My salary is supposed to be paid but HR can't make the payment because standard bank rejects it saying my account is not Fica compliant. i have debit orders and payments to be make. and that will affect my credit score. I am highly irritated and disappointed in the way Std bank has handled my account since i opened it.