MP
Mohamed P
1 reviews | Active since Apr 2021
24 Nov 2021, 16:24
Account block without any notification 😒
So my account was blocked with out no notification what so ever I had to call to find out after couldn't sent my mother that was stucked far from me , i spoke to consultant that said there are some transactions that needs proof of payment but still hasn't sent me the email where i can sent those documents too. Seriously this bank sucks moving backwards no sense of customer service .
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Replies (2)
Standard Bank's replyOfficial
25 Nov 2021, 05:08 Hello Mohamed
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply25 Nov 2021, 05:08
Official
Hello Mohamed
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
MP
Mohamed P's updateReviewer Update
25 Nov 2021, 14:18Still haven't heard anything from standard bank.went inside the branch to hand all the documents still no communication.the staff at laudium branc was no help promised to cc in the email nothing worst banking experience ever!
MP
Mohamed P's update25 Nov 2021, 14:18
Reviewer Update
Still haven't heard anything from standard bank.went inside the branch to hand all the documents still no communication.the staff at laudium branc was no help promised to cc in the email nothing worst banking experience ever!