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MM
Masontaha M

1 reviews | Active since Mar 2015

15 Jul 2023, 09:25

Account block on my still open account that I need to use to transact on

I have received a poor service from Standard Bank as they put a BLOCK on my account without my authority and the account still open want to use it and handed me over to Daly Corporation for collection of outstanding bank charges amounting to R2671 and the account now is cleared I don’t owe the charges to the bank and there was a transfer to my Standard Bank account and collection company department put a BLOCK on my account and are not available today to answer their call let alone respond to emails over weekend yet they say they are open over the weekend until 13:00pm and I have a family emergency to attend to cannot access my money

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Replies (8)
Standard Bank
Standard Bank's reply15 Jul 2023, 09:27
Official
Dear Masontaha

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

We will be taking a closer a look and will get back to you 

Kindest regards, 
Standard Bank Hello Peter Team 
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MM
Masontaha M's update15 Jul 2023, 09:38
Reviewer Update
No Standard Bank is not because I have been holding for more than 30 minutes to get the matter resolved I am using my own airtime and data to log onto every Avenues to make sure that the matter is resolved.
Standard Bank
Standard Bank's reply15 Jul 2023, 10:23
Official
Hello Masontaha

This matter has been escalated to our Collections team, once feedback is received our team will be in contact with you. 

We appreciate your patience. 

Warm Regards
Standard Bank Hello Peter Team 
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MM
Masontaha M's update15 Jul 2023, 10:33
Reviewer Update
I want my account unblocked now I don’t care whether you speaking to the collection teams or not why account was blocked without my authentication or authority or concerns and waiting for the 18July to have it resolved I would not take it you are such a bad bank and I have seen a lot of reviews this week on hellopeter about your bank next thing I am going to the CEO of the company since ya’ll don’t seem to use your systems and not able to resolve any case of your customer’s I want my account to be unblocked as in now I cannot wait any more hours for a bad service and all you seem to be enjoying is people sending reviews on hellopeter and you not doing anything
Standard Bank
Standard Bank's reply15 Jul 2023, 10:51
Official
Hello Masontaha

We have noted your concerns, due to Collections operating hours which are from Monday to Friday 8am to 5pm. 

Your matter has been flagged as urgent and our team will provided feedback during our operating hours. 

We appreciate your patience. 

Warm Regards,
Standard Bank Hello Peter Team 
*** 
Standard Bank
Standard Bank's reply18 Jul 2023, 13:56
Official
Dear Masontaha, 

We hope you're well. We made attempts to reach you on your mobile and sadly could not get hold of you. 

We received confirmation that the matter had been rectified, our team wanted to determine if you were satisfied with how the matter was handled. 

In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. 

Kindest regards, 
Standard Bank Social Media Team
MM
Masontaha M's update20 Jul 2023, 23:37
Reviewer Update
Thanks for the feedback
Standard Bank
Standard Bank's reply21 Jul 2023, 09:23
Official
Dear Masontaha

Thank you for the feedback.

Have a great day

Kindest regards, 
Standard Bank Social Media Team 
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