EP
Esmeralda P

1 reviews | Active since Mar 2018

02 Mar 2018, 17:25

Account Billing

Standard bank credit card since 2005 I,ve been paying since then every month to date the outstanding balance is still a large amount which doesnt make sense, because I no longer use the Account. Ive been to the branch and no one can assist I,ve been directed to the call centre and no one is available to answer calls.

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Replies (2)
Standard Bank
Standard Bank's reply03 Mar 2018, 07:12
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Standard Bank
Standard Bank's reply03 Mar 2018, 08:35
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 03 March 2018.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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