SB
Sailesh B
1 reviews | Active since Nov 2022
05 Mar 2024, 08:19
Account being debited for settled student loan
My account is still being debited for a student loan that supposed to be settled. I tried contacting standard Bank student loans department by email and also used the app chat on numerous occasions and no help was received. This is truly pathetic service. An e-mail was sent over one month ago with no response regarding my student loan settlement. My account is still being debited and I'm am overseas. Nobody has assisted me and this query is taking months to be resolved. Pathetic and shameful service. Beyond disappointed.
Helpful (0)
Replies (14)0
Replies (14)
Standard Bank's replyOfficial
05 Mar 2024, 08:23Hi Sailesh
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply05 Mar 2024, 08:23
Official
Hi Sailesh
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
05 Mar 2024, 08:27Hi Sailesh
Please confirm what time can we contact you (SA time).
Kindest regards,
Please confirm what time can we contact you (SA time).
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply05 Mar 2024, 08:27
Official
Hi Sailesh
Please confirm what time can we contact you (SA time).
Kindest regards,
Please confirm what time can we contact you (SA time).
Kindest regards,
Standard Bank Hello Peter Team
SB
Sailesh B's updateReviewer Update
05 Mar 2024, 08:30I'm available anytime as soon as possible someone can assist
SB
Sailesh B's update05 Mar 2024, 08:30
Reviewer Update
I'm available anytime as soon as possible someone can assist
SB
Sailesh B's updateReviewer Update
05 Mar 2024, 08:34Hong Kong, China.
SB
Sailesh B's update05 Mar 2024, 08:34
Reviewer Update
Hong Kong, China.
Standard Bank's replyOfficial
05 Mar 2024, 10:40Standard Bank's reply05 Mar 2024, 10:40
Official
SB
Sailesh B's updateReviewer Update
05 Mar 2024, 10:47Please let me know of a time someone will be available to call today ?
SB
Sailesh B's update05 Mar 2024, 10:47
Reviewer Update
Please let me know of a time someone will be available to call today ?
Standard Bank's replyOfficial
05 Mar 2024, 12:07Good day Sailesh
We will inquire with our service and advise.
Kind regards
Standard Bank Hello Peter Team
***
We will inquire with our service and advise.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Mar 2024, 12:07
Official
Good day Sailesh
We will inquire with our service and advise.
Kind regards
Standard Bank Hello Peter Team
***
We will inquire with our service and advise.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
05 Mar 2024, 12:16Hi Sailesh
Can you please advise what time will be most convenient for you.
Warm regards
Standard Bank Hello Peter Team
***
Can you please advise what time will be most convenient for you.
Warm regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Mar 2024, 12:16
Official
Hi Sailesh
Can you please advise what time will be most convenient for you.
Warm regards
Standard Bank Hello Peter Team
***
Can you please advise what time will be most convenient for you.
Warm regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
05 Mar 2024, 12:24Good day Sailesh
Thank you so much for the response.
We will flag your request with our team.
Kind regards
Standard Bamk Hello Peter Team
***
Thank you so much for the response.
We will flag your request with our team.
Kind regards
Standard Bamk Hello Peter Team
***
Standard Bank's reply05 Mar 2024, 12:24
Official
Good day Sailesh
Thank you so much for the response.
We will flag your request with our team.
Kind regards
Standard Bamk Hello Peter Team
***
Thank you so much for the response.
We will flag your request with our team.
Kind regards
Standard Bamk Hello Peter Team
***
Standard Bank's replyOfficial
05 Mar 2024, 13:27Hi Sailesh
You are welcome!
Kind regards
Standard Bank Hello Peter Team
***
You are welcome!
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Mar 2024, 13:27
Official
Hi Sailesh
You are welcome!
Kind regards
Standard Bank Hello Peter Team
***
You are welcome!
Kind regards
Standard Bank Hello Peter Team
***
SB
Sailesh B's updateReviewer Update
05 Mar 2024, 16:31Still awaiting contact..
SB
Sailesh B's update05 Mar 2024, 16:31
Reviewer Update
Still awaiting contact..
Standard Bank's replyOfficial
08 Mar 2024, 07:28Hi Sailesh
Thank you for allowing us the opportunity to look into your matter. The branch team has confirmed that they contacted the surety to visit the branch to assist with the account closure. We have sent an email.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Thank you for allowing us the opportunity to look into your matter. The branch team has confirmed that they contacted the surety to visit the branch to assist with the account closure. We have sent an email.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply08 Mar 2024, 07:28
Official
Hi Sailesh
Thank you for allowing us the opportunity to look into your matter. The branch team has confirmed that they contacted the surety to visit the branch to assist with the account closure. We have sent an email.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Thank you for allowing us the opportunity to look into your matter. The branch team has confirmed that they contacted the surety to visit the branch to assist with the account closure. We have sent an email.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
SB
Sailesh B's updateReviewer Update
08 Mar 2024, 07:41Thank you for your assistance Standard Bank Hello Peter team. I'm really impressed with the efficiency in addressing my concern.
SB
Sailesh B's update08 Mar 2024, 07:41
Reviewer Update
Thank you for your assistance Standard Bank Hello Peter team. I'm really impressed with the efficiency in addressing my concern.
Standard Bank's replyOfficial
08 Mar 2024, 08:45Hi Sailesh
Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply08 Mar 2024, 08:45
Official
Hi Sailesh
Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team