Account being closed without any notification

<p>Hi.</p> <p> </p> <p>My father passed away at the end of last year and I hold power of attorney over my mother’s bank account as she is staying in a nursing home and unable to pay her own bills.</p> <p> </p> <p>I noticed last Friday that her account balance was 0.00 and I could not understand why as I knew she had money in her account. I did a statement and the last bit of money she had in her account was taken but does not say where it was paid to. I phoned customer service yesterday and they said the account has been requested to be closed internally. I need to know who requested this account to be closed and where has the money gone to? Customer service could not help me yesterday as they said this is not a ********** activity and that the request has come from inside the bank.</p> <p>Ref no - ********** 094</p> <p> </p> <p>I need this to be explained and fixed today. There are bills that my mother needs to pay and I am unable to do that for her is there is no money in her account and the account is about to be closed!!</p> <p> </p> <p>I have tired to phone customer service again today but I have been on hold for 15 minutes. </p> <p> </p> <p>Please sort this out asap!</p>