Account been investigated / Blocked Betway account /

Been promised a call back on multiple occasions. My account was under investigation but no one has the time to update me on the progress. Stb gave Betway instructions to block my betway account, and now No one knows what's going on. I need this issue resolved. Don't phone me I'm tired explaining the same story over and over to a different person. And to try and phone the ***** department is waiste of time. It's been months now. ***