Account advance

I've asked the email contact centre to give me an indication of the advance amount on my home loan account as I pay more than I should every month.<br> <br> The person at the contact centre advised me that because I don't have an access bond they can't provide me with the info. I need to apply for an access bond first<br> <br> Which is total nonsense as they should be able to give me an indication as to what by balance is currently and what my balance should be according to the amortisation curve. The difference would by my 'ADVANCE PAYMENTS' <br> <br> Find it scary that I am not given the information? Are you trying to hide something?<br> <br> Should maybe just refer this to the banking ombudsman as this practice is unacceptable and not client centric.