Account Access Assistance Required

My account has been blocked for quite some time, and despite several attempts to resolve the issue, I still cannot gain access. I am unable to visit a branch in person. The consultant I spoke to said he could not verify me because I could not provide my withdrawal limit, even though I did give him my account number.

At this point, I have no clarity on what is happening on my account, and I urgently need assistance so that I can log in and manage my payments.